Shipping policy

Effective Date: August 4, 2026

Thank you for shopping with Wakuzy. This Shipping Policy explains how we process, ship, and deliver your orders across India.

1. Shipping Locations

We currently ship only within India.

At this time, we do not offer international shipping.

2. Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festivals, or high-demand periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery time:

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Areas: 7–12 Business Days

These are estimated delivery times and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Wakuzy may offer Free Shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable), along with tracking details if available.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier partner issues
  • High order volumes
  • Other unforeseen circumstances

Wakuzy is not responsible for delays beyond our reasonable control.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are accurate when placing your order.

Wakuzy is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable,
  • The address is incorrect, or
  • The shipment is refused,

the package may be returned to us. Additional shipping charges may apply for re-delivery.

9. Damaged Packages

If your package appears damaged during delivery:

  • Take clear photos of the package before opening it.
  • Record an unboxing video whenever possible.
  • Contact us within 48 hours of delivery at wakuzzy@gmail.com.

This helps us process replacement or refund requests more efficiently.

10. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Wakuzy

🌐 Website: https://wakuzy.in

📧 Email: wakuzzy@gmail.com