Refund policy

Effective Date: August 4, 2026

At Wakuzy, we strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 2 days (48 hours) of receiving their order.

Return requests submitted after this period will not be accepted.

To be eligible for a return, the product must:

  • Be unused, unwashed, and in its original condition.
  • Include all original packaging, tags, accessories, manuals, and free gifts (if any).
  • Be returned with proof of purchase or order confirmation.
  • Show no signs of misuse, physical damage, or tampering.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Opened or used skincare products
  • Opened or used beauty products
  • Personal care items
  • Products marked as Non-Returnable on the product page
  • Gift cards (if applicable)

We also do not accept returns for products damaged due to improper use, accidental damage, or normal wear and tear.

3. Damaged, Defective or Wrong Item

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos of the product
  • Photos of the packaging
  • An unboxing video (recommended for faster verification)

After verification, we will provide a replacement or refund where applicable.

4. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Actual credit time may vary depending on your bank or payment provider.

5. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

6. Shipping Charges

Shipping charges are non-refundable, except when:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product is defective upon delivery.

7. Return Shipping

If the return is approved due to our mistake (wrong, damaged, or defective product), Wakuzy will arrange or cover the return shipping where applicable.

For all other approved returns, return shipping charges may be the customer's responsibility.

8. Right to Refuse Returns

Wakuzy reserves the right to refuse any return request that does not meet the conditions outlined in this policy or appears to be fraudulent, abusive, or in violation of our terms.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Wakuzy

🌐 Website: https://wakuzy.in

📧 Email: wakuzzy@gmail.com